Support & Contact

This page explains how to contact Solaris Group B.V., the company behind unitedaucasino.com. Please use the details below for questions, concerns or requests relating to our services.

How to Reach Us

You may contact us in writing by email or by post, using the details below.

• Email: [email protected]
• Address: Scharlooweg 120, Willemstad, Curaçao

To help us deal with your enquiry promptly, please give the email address linked to your account, if you have one, and describe your question or concern as clearly as possible. Where relevant, include any dates, amounts or reference details.

Customer Support

We aim to handle every enquiry fairly, courteously and with due care. Messages are generally dealt with in the order in which we receive them.

We aim to reply within a reasonable time. The time needed to respond may vary with the nature and complexity of your enquiry and the number of requests we are handling. If we need more information to resolve your enquiry, we will ask you for it by email.

For your own security, we may ask you to confirm your identity before we discuss or change any account details. We will never ask you to send your password by email.

If you are not satisfied with our reply, you may write to us again at the same email address, stating that you would like the matter to be reviewed. Please refer to your earlier message so that we can look into the matter fully.